Salesforce B2C Commerce Cloud Implementation Services

Consistent, tailored customer experiences on all channels and devices.

What is B2C Commerce Cloud?

B2C Commerce Cloud^® enables you to reach customers everywhere, using any device, with coordinated, consistent and personalized shopping experiences. Multiple eCommerce sites, brands, currencies or languages — all managed in one place and integrated with your marketing and sales solutions.

Our B2C Commerce Cloud practice gives you access to local consultants and global delivery expertise so you can achieve your full potential.

Why choose VRP Consulting for your Salesforce B2C Commerce Cloud needs?

2000+ successful projects

In the last 25+ years, over 400 clients have received more than 2,000 successful Salesforce projects, rating them on average above 4.8 out of 5.

1,100+ expert certifications

You can access our talent pool of Salesforce Certified Administrators, Service & Sales Consultants and Force.com Developers to meet your business needs.

25+ years in operation

We are award-winning Salesforce Consulting Partners and Expert PDO Navigators. Our staff are constantly building on their knowledge with training and innovative projects.

24 offices in 15 countries

Local client-facing teams in EMEA and North America, and delivery hubs at scale in Poland, Bulgaria and the Philippines provide the right blend of quality and cost.

24/7 support

Follow-the-sun support providing constant support regardless of your location.

Innovative

Industry and cloud expertise coupled with best-in-class ISV app partners to deliver perfect solutions.

Agile to deliver effectively

For all projects from quick starts to multi-year enterprise transformation programs.

Flexible client services

Including consulting, outsourcing, custom development and managed services.

Cost effective

Blend of local and remote certified experts to provide engagement and delivery that is right for your business.

What can you do with Salesforce B2C Commerce Cloud?

AI-powered personalization

Automate processes, show more relevant results and facilitate unique journeys to close more sales and build customer loyalty. Personalize product recommendations, offer smart search suggestions and more.
Unified, intelligent eCommerce

Engage and sell to consumers via a powerful, unified eCommerce platform connected with sales and marketing. Campaigns are easy to build and launch without specialist technical assistance.
Core A/B testing integration

Compare and test different user flows — e.g., a four-page checkout versus one-page — and serve them to site visitors 50/50 to see which results in better sales performance.
Selling at scale

Enable high volumes of eCommerce sales and site traffic — more than 10,000 transactions a second — with a platform ready to handle your business growth and spikes in demand.
Mobile-first capabilities

Give mobile device users everything they expect thanks to responsive design, one-touch payment and data-driven mobile user experience (UX).
Multi-store/brand functionality

Keep all of your different brands and stores on one platform. They can all share the same database, such as a product catalog.

We can help you...

Gain the expertise and resources you need without making costly in-house hires.

Eliminate quality issues affecting business performance and brand image.

Implement complex multi-market/region solutions and speed up time to market.

B2C Commerce Cloud services we provide

Commerce Cloud Consulting services

Analyzing, designing and implementing solutions, enhancing performance and capabilities, and driving your business transformation.
Commerce Cloud Implementation

Implementing your new B2C Commerce Cloud to manage multiple websites and localizations in a single, powerful platform.
Commerce Cloud integration

Connecting your business-critical applications and data with your B2C Commerce Cloud for seamlessly integrated and efficient processes.
Order management

Providing you with a central hub to handle every aspect of the order lifecycle, including capture, fulfillment, shipping, payment and service.
Custom development

Certified developers and architects carry out Salesforce B2C Commerce Cloud development to create tailored solutions for more complex and unique needs.
Einstein configuration

Adding AI-powered search, product recommendations, and shopper insights to your eCommerce site, all perfectly configured around your business objectives.
Health Check

Understanding the state of your B2C Commerce Cloud and identifying opportunities to increase performance and solve any process-related issues you’re facing.
Managed services

Supplementing and supporting your in-house team with additional resources, advice and expertise to manage your B2C Commerce Cloud.

What are your options?

Whether you’re taking your first steps with Salesforce or evolving your existing platform, our experts can match your needs with full-service consulting and delivery projects, staff augmentation or support. Click to find out more.

Why B2C Commerce Cloud matters to your business

66%

of high-performing companies are replacing in-store experiences with digital ones
200%

surge in digital purchases between March 2019 and March 2020
56%

of organizations expect the majority of their revenue to come from digital channels by 2024
22%

of global retail sales expected to be via eCommerce by 2023
76%

year-on-year growth in U.S. retailers offering “Buy Online, Pick-up in Store” (BOPIS)
104%

increase in social referral orders between 2019 and 2020

Source: Salesforce State of Commerce, 1st edition, 2021

Our process

1. Discovery

It all starts with defining your challenges, needs and goals. Together with your stakeholders, we identify every requirement and desired outcome.

2. Design

We distill your requirements, correlating success criteria and using these to propose and agree a solution that delivers everything you need.

3. Develop

Our team creates, tests and refines the agreed approach, and provides additional support, insight and best practice advice.

4. Deploy

Finally, we conduct the handover, providing documentation and/or end-user training once your stakeholders are satisfied.

Testimonial
4.9/5

“The VRP team has shown a high level of professionalism, always supporting us in case of need. The delivery was always quick and within the timeline. VRP is a very reliable supplier, a valuable partner and often come up with solutions and advice proactively. Great communication, friendly and reliable team!“

CLOUD

Sales Cloud, Service Cloud, Marketing Cloud, B2C Commerce, Customer 360 Platform, Multi-Cloud Integration, Commerce

LOCATION

United Kingdom

DATE

Jan 2021

FAQ

What is Salesforce Commerce Cloud?

Using Salesforce Commerce Cloud (SFCC), both B2C and B2B businesses can provide eCommerce websites to their customers. Salesforce B2C Commerce Cloud partners such as VRP Consulting help them do this via a skilled developer team and more.

What is B2C commerce?

In B2C (business-to-consumer) commerce, a business sells a product or service to a consumer — unlike B2B (business-to-business) commerce wherein sales occur between one company and another.

Which edition of Salesforce Commerce Cloud is best for my business?

B2B Commerce Cloud is more suited to large orders from broad catalogs while B2C Commerce Cloud is tailored for larger client bases making smaller orders. Within both the B2C and B2B variations of Salesforce Commerce Cloud there are separate editions with different feature set. We can help you make sure your choice matches the requirements of your business, so get in touch.

Find the right solution for your business

Kickstart your next Salesforce project with an award-winning Salesforce partner. Complete the form and one of our consultants will get back to you. No matter your size, industry or requirements, we have the expertise and experience to help you achieve your goals.