Health Cloud

Smart healthcare management for better patient experience.

What is Salesforce Health Cloud^®?

Health Cloud is all about streamlining patient journeys across all touchpoints to ensure a unique, personalized experience. Health Cloud gives you tools to efficiently combine clinical, financial, and patient-generated data within one, unified platform to focus on helping people rather than administrative tasks.

What can you do with Health Cloud?

You can empower teams across healthcare and life sciences companies to cooperate more effectively and deliver exceptional patient care. Health Cloud equips your employees with holistic, contextual 360° patient profiles on any device so you can provide top-tier support and personalized 1 : 1 journeys.

Health Cloud can be connected with other Salesforce Clouds (Marketing Cloud, Service Cloud, Experience Cloud) to leverage personalized communication and real-time cooperation across healthcare teams. The addition of deep insights through Tableau CRM will discover hidden paths to improve treatment outcomes.

Health Cloud can be integrated with electronic health record (EHR) systems, third party medical devices, wearable trackers as well as extended through solutions on the Salesforce AppExchange.

80%

Customers say the experience a company provides is as important as its products and services*

36%

Members are willing to switch health plans for a better experience**

60%

Patients rely on their doctors to keep track of their medical records**

* State of Marketing 6th edition
**Connected Patient Report 2016

Get the best out of Health Cloud with VRP Consulting

Whether you are looking to improve care team productivity, create one-of-a-kind patient experiences, gain data models built around patients or integrate all your communication channels, we have the experience to help you get you operational in no time.

1. Patient portals

We will configure your patient portal with the look and feel of your clinic with the option of further personalization in areas:

Case management
Macro configuration and management
Service process automation
Knowledge management
Community portal

2. Communication

Our team will connect multiple communication channels to your contact center to provide you with the ability to offer:

Messaging: Live message, SMS, WeChat & WhatsApp
Email engines
Embedded Services: Live agent (Snap Ins), Chat bots, video chat
Telephony (CTI), Call centre implementation & configuration
Community platforms
Digital experience platform - PatientX

3. Integration

We integrate, configure and manage all your Clouds and any other systems to ensure 360° patient visibility including:

Service Cloud, Experience Cloud (formerly Community Cloud), Marketing Cloud and Tableau CRM
Medical records in EHR such as Epic Cerner, Allscripts, NextGen Healthcare
3rd party medical devices and wearable trackers
3rd party ERP solutions such as SAP, Oracle
Email integration with Gmail, Exchange, 365
Mulesoft Anypoint platform for real-time integration

4. Healthcare productivity

We will implement the best practices workflows and leverage automation and AI to help you:

Prioritize tasks
Segment patient groups
Optimize care plans
Map relationships with specialists
Manage treatment timelines
Prioritize patient preferences
Monitor and connect patient journeys
Automate follow-ups
Trace contacts

5. Analytics

We will integrate Health Cloud with Tableau CRM to get priceless insights for you to:

Measure patient care success
Define population groups
Track progress
Identify risk members
Find trends affecting treated patients
Predict patient population actions

6. Privacy and Security

We will ensure full security of the sensitive medical data with both out-of-the-box package and customizable features including:

Field audit trails
Data usage through user event monitoring
Deployment of a two-factor authentication process
Meeting compliance policies with platform encryption
Secure data storage facilities
HIPAA compliance of any additional products (i.e. custom mobile Apps)
Salesforce Shield for extra security

7. Vaccine Cloud

Our teams can configure Vaccine Cloud to support current vaccine demand for you to:

Effectively manage vaccine operations
Access real-time vaccine data inventory
Predict the demand, reduce waste, avoid surplus supplies
Automate vaccination appointment scheduling
Manage eligibility with the most needed recipients
Ensure contactless interaction with QR codes
Digitalize vaccination proof records

What are your options?

If you are taking your first steps with Salesforce or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more

Find the right solution for your business

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