CodeSWAT is a team of certified Salesforce architects, software engineers, analysts and consultants. With more than 300 enterprise custom cloud solutions across sales, marketing, accounting, HR and operations departments, our experts can create a strategy to maximize your efforts and make your processes more intelligent.
The best thing I liked about the service was that they were available at any time, especially when we had the data migrations. They used to work late into the evening. They didn’t mind working overtime and staying longer in order to finish their work.
I would say that for me, I felt very much a part of their internal team even though there is an eight-hour time difference between us. I found it very easy to work directly with all members of their team. They do a really great job of segmenting the roles and responsibilities based on the project. We had a project manager, a designer, someone responsible for front end development, someone for backend development, and someone consulting from Salesforce side. Our account manager oversaw to make sure that at the end of the day I was happy with the results and the team’s performance. I developed an individual relationship with everybody on the team because they were all so collaborative in working with me. I never felt like, from a project management perspective, that I was blocked from working directly with the owners of each area. That made me feel even more collaborative as a project manager myself.
We’ve had no issues at all. We find them extremely professional and straightforward to deal with. They’re very fast at responding to any queries we have.
I was considering other agencies. One of the reasons why I chose them was their time zone. They’re only 7 hours ahead of the east coast. Some of the other offshore partners were 13 hours. That was too difficult to manage. I also chose them because they were flexible with some of the arrangements I needed. I was up front with them and told them my plan to offload the existing partner. We worked out an arrangement for a certain number of hours that would be used in 2016. They showed me some flexibility there. That helped me decide to go with them.
CodeSWAT has been able to consistently deliver before deadlines. We don't have any metrics at this point, given that our projects aren't measurable in this way. We've received really good feedback for our deployments. The CodeSWAT team has been awesome to work with. Typically, with companies like CodeSWAT, we won't know what we're getting. I haven't had this issue with CodeSWAT. They think fast and are always one step ahead of things. CodeSWAT asks us really deep, good questions, sometimes even making the client consider new options.