Hospitality

Digital innovation with Salesforce for hospitality industry

Focus on creating long lasting customer relationships with Salesforce for hotel management. The hospitality industry requires solutions that allow you to personalize experiences for every guest and customer. Using Salesforce for hospitality helps you stay competitive, win customer loyalty, and facilitate team performance. Salesforce for hotels embodies all the functionality you need, from booking process and loyalty program management to integration with billing and other 3rd party software. Here’s how you can leverage Salesforce:
  • Maximize Guests Satisfaction
    • Deliver unrivaled customer experience and automate complex processes using customized apps.
    • Improve collaboration and communication between managers and guests.
    • Make smarter recommendations and personalized offers with Commerce Cloud powered by Einstein AI.
    • Make it easier to measure KPIs and business efficiency with Wave Analytics.
  • Smart Marketing Automation
    • Integrate Marketing Cloud tools to launch targeted campaigns that attract more tourists to your destination.
    • Create automated campaigns & send personalized emails using Pardot.
    • Extend your marketing strategy by going cross channel.
  • Speed up Team Efficiency
    • Help your travel managers do more with Omni-Routing, Snap-ins and LiveAgent.
    • Increase agents’ productivity with a complete view of account information, guests profiles, and purchasing history through the Lightning Console.
    • Connect your travel managers with partners and suppliers using Salesforce Communities.
    • Reduce the time receptionists spend on paperwork & approval process with Conga Composer, DocuSign and other solutions for document management.
Welk Resorts turned to CodeSWAT for a solution that can streamline business processes and boost employees efficiency. To reach the outlined goals CodeSWAT team offered to enhance Salesforce document flow by Conga Composer, DocuSign, Lead Management System, Omni-Channel. The delivered solutions allowed the Client reduce significantly the amount of time an agent spent performing on contract management from hours to minutes.

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