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Why Introduce Field Service Lightning?

March 5, 2017

With any growing business, it’s getting harder and harder to exceed customer expectations. While having a user-friendly website, a variety of channels to reach your clients, and experienced support agents are all proper business processes, these don’t really matter if the overall customer experience goes something like this…

It’s your Mom’s birthday. It’s 7 PM. The present you ordered for her was supposed to be delivered at 3 PM. You’re going to be late for her birthday party because you have to wait for the delivery. You contact customer support. They say the courier has lots of orders today and is now stuck in a traffic jam. They have no idea what time your package will arrive. What do you do? Do you stay and wait for the package and miss your Mom’s birthday party? Or do you go to the party and miss the delivery?

 

What’s Field Service Lightning Got to Do With It? plumber-1664062_1280

After that customer experience, what are the chances that you would ever order from that company again?

There is no second chance to make a good first impression. That’s where Salesforce’s Field Service Lighting can help. It has the ability to communicate with all field agents via mobile phone or app to enhance delivery services and increase customer satisfaction.

How can Field Service Lightning Work For You?

Improved Customer Satisfaction

The key to retaining your customers is the perfect combination of product and service. With Field Service Lightning, customer service agents can communicate with delivery drivers in real time. This leads to a reduction in late or missed deliveries by up to 30%. How would you like for your order to be delivered in one hour instead of one day? Sounds tempting, doesn’t it?

Optimized Productivity

With Field Service Lightning, delivery agents have all the information they need at their fingertips, including directions and other pertinent information.This increases productivity while reducing transportation and overall delivery costs.

Increased Revenue

Companies who started using Field Service Lightning saw a 20% increase in sales. The reason? Happy clients buy more. And they tell their friends and family about your company and product and the great customer service they received.

Those are just a few of the benefits. If you’d like to know more, contact us to see how Field Service Lightning can help your business grow.

Image source pixabay.com

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